The delivery of the items purchased via the shop.custobarcelona.com website will be through a trusted company indicated on the order confirmation which the customer will receive upon making a purchase. The delivery time will be subject to the type of delivery that has been selected and to the country of delivery. To avoid incidents in the delivery (incorrect addresses, inability to find anyone at home etc.), it is essential to correctly complete the corresponding form, it being advisable to complete the telephone contact box.The monitoring of orders can be made via shop.custobarcelona.com or via the website of the operator indicated on the order confirmation, where it will be indicated all the time, in which place the merchandise is to be found until its definitive reception by the client or also by calling the customer service hotline.The price of the delivery is calculated depending on the destination country, the garments purchased and the packaging used for the delivery. The exact price of the delivery will be calculated to include each item in the shopping basket and will appear on the page that summarises the purchase before the confirmation of the order by means of "Confirm order" and before introducing the credit or debit card information details.
Free shipping on orders +150€.
RETURNS AND/OR EXCHANGES
Our objective is to ensure that you are completely satisfied with the purchase that you make. If for any reason you are not satisfied with the purchased product, you can return it within a period of fourteen (14) days, from the date that you received it from CUSTO-BARCELONA.
To proceed with the return of the product, you must complete the returns form included in your original order and enclose it with the returned product.
To exercise your right to return the products, you have to fulfill the following requirements:
a) You may not use, wash or damage it
b) You must keep the original label
c) You must return it in the original wrapping
d) Send the package to:
Custo Barcelona E-Commerce - USA and Rest of World
c/o Moda Express
USA 900 Secaucus Road
Secaucus, New Jersey 07094
PH 1-866-236-9170 FAX 847.556.0472
Note: If you bought your items in the Eureopean website, please return it to:
XXL ONLINE, S.L.
C/ Enric Granados 32, interior
If all of the abovementioned requirements are met, CUSTO-BARCELONA will refund the total amount of the returned items. The original cost for the delivery of the order that you received will not be reimbursed; you will pay the costs for the return of the items. If your return cannot be accepted because the abovementioned requirements have not been met, CUSTO-BARCELONA will contact you.
In the event that CUSTO-BARCELONA has sent a different item to the one that was orginally ordered, or if the quality of the item is not acceptable, please contact CUSTO-BARCELONA before sending back the item. Once notified of the mistake or fault, CUSTO BARCELONA will arrange the return of the item and, in this case only, CUSTO-BARCELONA will also pay for the resulting shipping costs.
All items sold by CUSTO-BARCELONA are provided with a label. We strongly recommend that you try the items before removing the labels, as items that are returned without labels will not be accepted.
If you wish to exchange an item, please consider:
• Availability of the new item requested will only be confirmed once the returned item has been received CUSTO-BARCELONA as items cannot be reserved
• An item can only be exchanged for another item of the same or lower value.
In the event that you return one or several items that were part of an order that benefited from a promotional offer, any complimentary item received such as free gifts must be either returned or paid for. Offers may not be combined with any other offers or promotions.
Glam Star Promotion (16/10/14 - Valid while stocks last). Return policy of orders from this promotion:
• If you return all or part of your order and you would like a refund for the items to be returned to your account, you must also return the perfume in its original packaging. If the perfume is not returned, no refunds will be issued to the customer’s account, refunds will only be issued as online store credit.
• If you return all or part of your order and would like an exchange (of size or product) or a refund as online store credit, you will not have to return the perfume.