Terms & Conditions

BLUE TOWER S.L. operates an online purchase service that allows you to buy from a selection of CUSTO BARCELONA products directly from your computer. Our service also provides promotions, gifts and special offers designed exclusively for you. Next we invite you to read the Terms and Conditions that regulate the purchase of Custo products via this website. Nevertheless, if you have any queries about this, please do not hesitate to contact our Client attention service. You will find the full contact details in the section below.

By using this website you agree to be bound by the below Terms and Conditions:

PURCHASE CONDITIONS

The following conditions control the sale of the products presented by the BLUE TOWER S.L. Company, Lo Gaiter del Llobregat, 145-147, 08820, El Prat de Llobregat, registered in the Commercial Registry in Barcelona volume 34553, Folio 0114, Page. 250480, Entry Nº 1 and with C.I.F. (Tax Identification Number) B62838362

OWNERSHIP OF THE WEBSITE CONTENTS

All the contents of the website www.shop.custobarcelona.com are exclusive and worldwide property of BLUE TOWER S.L. including, without limitation, reproductions of the items, design, graphics, logos, images, texts, illustrations, photographs, brands and other distinctive signs, in any of the programming languages used or useable, such as all the operational software and development of the website. The reproduction, distribution, public communication, made available to the public, transformation, transfer and any other type of act or exploitation method, in any format online or offline that has not been expressly authorised by the title holder of the exploitation rights are specifically prohibited. BLUE TOWER S.L. does not grant any licence or authorisation for any kind of use of the Trademark and industrial property ownership rights or regarding any other ownership or rights related to the webpage, and the services and products that are offered. In the case of information or contents provided to the User of the website www.shop.custobarcelona.com , the User gives BLUE TOWER S.L. the non-exclusive right, without prejudice to the authors rights and/or trademark in a perpetual manner, irrevocable and totally transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and exhibit said reviews and comments anywhere in the world and with any means of communication. As well BLUE TOWER S.L. and its sub-licencees will be granted the right to use the name that accompanies said review or comment, in the case of having one, in relation to said review or comment.

All of the brands and names that appear in the website www.shop.custobarcelona.com are registered brands and the property of BLUE TOWER S.L.; in the other cases they are brands licensed by their legitimate owners. 

CONTACT

For any kind of doubt, query or suggestion, please do not hesitate to contact us:

  • via our contact form available on the "Contact Us " tab at the bottom of every page of the website
  • by e-mail: sales@custo.com 
  • by post: XXL Online, Dpto. E-Commerce, C/ Enric Granados,32 Interior, 08008 Barcelona(Spain)
  • by phone on +34 933 903 140

Our customer service office hours are from Monday to Friday workdays 9:00 a 18:00 (CET). The languages covered by the telephone service are Spanish, English and French.

OFFER COVERAGE

The products offered are distributed to all the countries which appear on the list of Countries where the Custo Barcelona Online Store is Available.

SHOPPING WARRANTY

The items offered on this webpage are a selection of products from the CUSTO-BARCELONA collection and fulfil the same quality and guarantee requirements as the products that are on sale in the CUSTO establishments

Each product is accompanied with the following information:

  1. Name of item
  2. Pictures of the item
  3. Collection that the garment belongs to
  4. Reference number
  5. Available sizes
  6. Composition
  7. Laundry Instructions
  8. Price

BLUE TOWER S.L. has made an effort to show the colours of the garments as close to their real colour as possible. However, the colour of the garments that appear on screen may be subject to variations depending on the quality of your computer screen. Meaning that CUSTO-BARCELONA is unable to guarantee that the colours that appear on your screen truly match the real ones. The special offer, promotions or discounts will be valid until the date indicated or until the stock runs out.:

PURCHASE PROCEDURE

a) The items that you want to purchase have to be selected and added to the shopping basket by clicking on the appropriate button (‘Add to the basket’)

b) The shopping basket will contain the reference of the selected item, its name, size and the price.

ATTENTION: The price displayed does not include the transport costs that could be charged, as the rates vary according to the destination country.

c) The order sheet will ask for your personal and invoicing information, as well as the delivery information, that will be added to our database with the aim of being able to process the order and to facilitate new purchases that are made at shop.custobarcelona.com. Also, you have to state what type of delivery type you want to have, so at the same time the delivery rate will be determined. Also, you will have a private area called ‘My account’, from where you can see and modify your personal information, access your purchase history and an order locater. Remember that the personal information must be exactly indicated so as to avoid confusion or incidents with the delivery of the item/s purchased.

d) Once the purchase order has been completed and before sending the order, a summary will be presented identifying the item/s purchased, their total price (transport and taxes included) and the delivery information. The order has to be confirmed by clicking on the button "Confirm order".

e) The purchases are to be paid by credit or debit card (Visa, MasterCard and American Express) via our payment partner Moneybookers or by Paypal. Other forms of payment are not admitted. For payments by credit or debit card, the charge will me made in real time, via the payment gateway of the corresponding financial organisation, once it has be checked that the information details are correct. (See Form Payment and Security).

f) Transaction confirmed, the order number will be informed via the actual website so you may monitor it at any moment in time and from your computer.

g) Also, an e-mail message will be sent, with a description of the order and the personal information that have been communicated. If you still haven't received our e-mail after 15 minutes, please check your spam folder and add sales@custo.com to your safelist. Failing to receive this message may be due to a temporary problem from the network communications or some written error in the e-mail that has been sent. In both cases it is advisable to contact Customer Services.

Custo-Barcelona reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity.

CURRENCY AND TAXES

The prices on this website are shown in EUROS.

Users will always know the price and characteristics of the items offered prior to the purchase, as these details are provided on this website.

The prices in EUROS include the 21% Spanish VAT, which shall be applied to all purchases delivered to European Union countries.

For purchases delivered to the United States, Canada and countries outside of the European Union, the VAT will be waived.

ATTENTION: Local taxes such as customs clearance costs and import taxes will be applied once the package enters the destination country. These costs and taxes must be paid upon delivery by the recipient of the merchandise.

PAYMENT FORM AND SECURITY

To give you the most secure e-commerce payment methods, BLUE TOWER S.L. uses Moneybookers, a third party payment provider. Moneybookers ensures all information is secure, confidential and the payment is sent directly in encrypted form (SSL) to the relevant financial institution.

For payment by Visa, MasterCard, American Express, BLUE TOWER S.L. only accepts transactions SEC (Secure Electronic Commerce) with the international 3D Secure protocol that is characterised by the emblems Verified by Visa and MasterCard Secure Code. The secure electronic commerce is an initiative whose basic principle is to guarantee the security in the transactions by Internet. On making the payment via the secure payment gateway, the system automatically checks that the credit card is activated for the Secure electronic commerce. Next it will connect with the issuing bank, which will request the authorisation by means of a personal identification code. The operation will only be made if the issuing bank for the credit card confirms the identification code. Otherwise, the transaction will be rejected.

As a complementary measure to the system of the " Secure payment" and with the aim to collaborate with fraud prevention via Internet, BLUE TOWER S.L. reserves the right to check the personal information submitted by the client and to take the measures that are deemed necessary (including cancellation of the order) so that the purchased merchandise will be delivered according to the details that figure on the order.

DELIVERY

The delivery of the items purchased via the shop.custobarcelona.com website will be through a trusted company indicated on the order confirmation which the customer will receive upon making a purchase. The delivery time will be subject to the type of delivery that has been selected and to the country of delivery. To avoid incidents in the delivery (incorrect addresses, inability to find anyone at home etc.), it is essential to correctly complete the corresponding form, it being advisable to complete the telephone contact box.The monitoring of orders can be made via shop.custobarcelona.com or via the website of the operator indicated on the order confirmation, where it will be indicated all the time, in which place the merchandise is to be found until its definitive reception by the client or also by calling the customer service hotline.The price of the delivery is calculated depending on the destination country, the garments purchased and the packaging used for the delivery. The exact price of the delivery will be calculated to include each item in the shopping basket and will appear on the page that summarises the purchase before the confirmation of the order by means of "Confirm order" and before introducing the credit or debit card information details.

RETURNS AND/OR EXCHANGES

Our objective is to ensure that you are completely satisfied with the purchase that you make. If for any reason you are not satisfied with the purchased product, you can return it within a period of ten (10) days, from the date that you received it from CUSTO-BARCELONA.

To proceed with the return of the product, you must complete the returns form included in your original order and enclose it with the returned product.

To exercise your right to return the products, you have to fulfill the following requirements:

a) You may not use, wash or damage it
b) You must keep the original label
c) You must return it in the original wrapping
d) Send the package to:
XXL Online
Depto. E-Commerce
C/ Enric Granados, 32 Interior, 08008 Barcelona(Spain)
Information number: +34 933 903 140
E-Mail: sales@custo.com

If all of the abovementioned requirements are met, CUSTO-BARCELONA will refund the total amount of the returned items. The original cost for the delivery of the order that you received will not be reimbursed; you will pay the costs for the return of the items. If your return cannot be accepted because the abovementioned requirements have not been met, CUSTO-BARCELONA will contact you.

In the event that CUSTO-BARCELONA has sent a different item to the one that was orginally ordered, or if the quality of the item is not  acceptable, please contact CUSTO-BARCELONA before sending back the item. Once notified of the mistake or fault, CUSTO BARCELONA will arrange the return of the item and, in this case only, CUSTO-BARCELONA will also pay for the resulting shipping costs.

All items sold by CUSTO-BARCELONA are provided with a label. We strongly recommend that you try the items before removing the labels, as items that are returned without labels will not be accepted.

If you wish to exchange an item, please consider:
• Availability of the new item requested will only be confirmed once the returned item has been received CUSTO-BARCELONA as items cannot be reserved
• An item can only be exchanged for another item of the same or lower value.

SPECIAL OFFERS

In the event that you return one or several items that were part of an order that benefited from a promotional offer, any complimentary item received such as free gifts must be either returned or paid for.
Offers may not be combined with any other offers or promotions.

CONSERVATION AND FILES OF THE TRANSACTIONS

The filing of the transactions made will be made on a reliable and secure file on the CUSTO-BARCELONA server.

OPENING TIMES

At shop.custobarcelona.com you may shop 24 hours a day 7 days a week, all year round.

COMPETENT JURISDICTION

The present purchasing conditions are subject to Spanish legislation as well as sales operations understood to be made in the residence of CUSTO- BARCELONA. In the event of legal proceedings between the parties in this contract, the competent jurisdiction will be the corresponding one in each case.